Orders, Delivery and Returns
Payment status and delivery status are different. An order can be paid while its store packages are still being prepared.
Find your order
Open My orders and choose the order. Check its payment status, store packages and delivery information.
If several stores are involved, each package can move at a different speed.
Request a return
Open Returns, start a return request and select an eligible order or item.
Choose a reason, explain the problem and add any requested evidence. Submit the request and follow its status in Returns.
Eligibility depends on the store’s policy and the item’s delivery date.
What happens next?
The seller or admin reviews the request. A submitted request does not automatically approve a refund.
Check the request for the decision and any return instructions. A confirmed refund is recorded separately from the return request.