Reviewing Returns and Refunds

Open Admin returns and select a request. Check its current status, requested amount and deadlines.

Compare the request with the paid order and the items involved.

Read the customer’s reason and notes. Review uploaded photos and the seller’s response.

Use the available review actions and explain the decision clearly. A deadline reminder asks for review; it does not automatically approve a refund.

A return decision and a completed refund are separate records. Check the refund status after an approved financial action.

If the provider has not confirmed success, investigate the recorded status rather than assuming the money was returned.