Common Questions
Start here if you are unsure what to do next.
How do I sign in or switch roles?
The demo emails and passwords are shown in Try the demo and on Sign in.
To switch roles, sign out first. Sign in again with the Customer, Seller or Admin demo account you want to use.
Why is my paid order still pending?
Paid means the payment was confirmed. Pending can mean the store has not started preparing its package yet.
Open the order and check both payment and package status. See Orders, delivery and returns.
Why can’t I open a dashboard or store?
Check which account you signed in with. Customers cannot open the admin dashboard, and sellers manage only stores they own.
Use the matching demo account, then open its dashboard. A missing or unavailable store may also need review by an admin.
Does a return request guarantee a refund?
No. The seller or admin reviews the request first. Check the decision and refund status in your Returns page.